Thomas Drake

Experienced Relationship Builder!  Customer Service -Product Sales and Marketing!

RE Focus on core career experience despite economy;  selling collectables from my start up business.

SALES  and MARKETING MANAGEMENT

Account Management. Product Marketing. Direct to Retail. Promotions. Responsible for selling and leading teams to cover a territory; grew volume & revenue. Worked with owners, managers.

ROUTE MANAGEMENT and DISTRIBUTION LOGISTICS

Oversaw employees & independent contractors, 3rd party vendors; Set footprint, maintain schedules, audit and dispatch routes.

CUSTOMER SERVICE LEADERSHIP

 Implement standards, resolve escalated calls, reduced complaints & increased client retention; train staffs.

Specialties

• Hired, coached diverse teams: FT & PT, employee – contracted, inside & field positions.
• Utilize communication skills to build relationships at all levels (internal, external).
• Multi-task and problem solve; Adept at learning company programs/equipment.
• Increased business 20% and reduced complaints 10% via customer service focus.
• Work schedule as required: early mornings, weekends as well as on call availability.

= Adaptive and rising to the challenge of every position hired for; rewarded with more, expanded responsibilities every time! =