Seeking a professional home where I can build a career! Not a desk jockey, I enjoy hands on management!
Professional profile: http://www.linkedin.com/in/thomasfdrake
Experienced Relationship Builder! Customer Service – Sales and Marketing!
SALES and MARKETING MANAGEMENT
Grew sales 20% , Turned around a failing branch by finding savings and increasing revenue! Account Management. Product Marketing. Direct to Retail. Promotions. Responsible for selling and leading teams. Worked with owners, managers.
ROUTE MANAGEMENT and DISTRIBUTION LOGISTICS
Oversaw employees & independent contractors/business owners, as well as 3rd party vendors; Established delivery footprint, maintained schedules, audited and dispatched routes.
CUSTOMER SERVICE LEADERSHIP
Reduced complaints 10% and lowered employee turnover! Implemented standards, resolved escalated calls, increased client retention.
- Hired, coached diverse teams: FT & PT, employee – contracted, inside & field positions.
- Utilize communication skills to build relationships at all levels (internal, external).
- Multi-task and problem solve; Adept at learning company programs/equipment.
- Increased business 20% and reduced complaints 10% via customer service focus.
- Work schedule as required: early mornings, weekends as well as on call availability.
= Adaptive and rising to the challenge of every position hired for; rewarded with more, expanded responsibilities every time! =
Selling off the remnants of my start up business venture here, seeking Full Time position.